Appointments

How to Make an Appointment

Appointments may be booked in several ways:

UPDATE 20 MARCH 2020 :  CORONAVIRUS UPDATE:

Most of our appointments are now PHONE ONLY.
Our doors are closed to walk-in patients.
Only come if you have been told to by us.

For more information and some useful resourses: see ashvillesurgery.co.uk/practice-services/

You can request medication online, by email or by paper requests through the letterbox.  reception.ashvillesurgery@nhs.net  (please do not send clinical enquiries to this email)
Allow 2 working days for us to process medication requests
Please do not request by phone as the lines are very busy.

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

Do not go to a GP surgery, pharmacy or hospital.

Use the 111 coronavirus service to find out what to do. Only call 111 if you cannot get help online.

For more advice: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

Online   UPDATE 9 MARCH 2020: Online booking is currently disabled (as per NHS England advice re: Coronavirus / COVID-19)

Patients can book appointments with a GP in advance using online services.
(Please note: for Nurse and HCA appointments, please call or visit the practice).

By Phone

Patients can book an appointment with a GP, Nurse or HCA by calling reception on 0207 371 7171.

In Person  20 MARCH 2020 – please do not attend. Please phone only.

Patients can visit the surgery and book an appointment with the receptionist.

We also have a GP on duty every morning and afternoon to deal with any urgent patient concerns. Patients need to call before 10.30am or between 2.30pm and 5.00pm. 

PLEASE NOTE THAT THIS SERVICE IS ONLY FOR URGENT ENQUIRIES. If your call is not urgent, you will be asked to book a routine appointment instead.