Ashville Surgery

Telephone: 0207 371 7171     Out of hours: 111

Address: Swan House, Parsons Green Lane, London, SW6 4HS

 

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Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require:

Abdominal Pain

Who do I see: GP

Advice: Please use the eConsult service to submit your enquiry or request for an appointment. However if your symptoms are severe, please go to A&E

Asthma

Who do I see: Practice Nurse / Clinical Pharmacist / A&E for severe symptoms

Advice: If you are having a severe asthma attack, please telephone 999 or 111. Otherwise for a Practice Nurse appointment, please contact reception on 0207 371 7171 to make an appointment.

Alcohol Advice

Who do I see: Change Grow Live / AA

Advice: Please visit Change Grow Live for self-referrals or visit Alcoholics Anonymous.

Anxiety

Who do I see: GP / Back on Track

Advice: If you are experiencing anxiety symptoms for the first time, please  use our eConsult service to submit your enquiry or request for an appointment or visit Back on Track Services if you regularly have anxiety symptoms.

Back Pain

Who do I see: Community Pharmacy for immediate pain relief / GP if pain persists / Connect Community Musculoskeletal Services (MSK) for routine treatment such as physiotherapy services

Advice: Search for your nearest community pharmacist or use the eConsult service to submit your enquiry or request for an appointment if pain persists. For access to routine treatment, such as Physiotherapy services, please contact the Connect Community MSK service on 0203 795 3426. 

Blood Pressure Monitoring

Who do I see: Health Care Assistant

Advice: You can also use the BP machine in the reception, and hand results to the front desk. It’s best to take 3 readings and write your name and date of birth on the back or each results. Otherwise please book an appointment on 0207 371 7171 to make an appointment.

Blood Test

Who do I see: Health Care Assistant

Advice: Please note we can only perform tests that the GP has requested. Anyone under 16 needs to make an appointment with Chelsea and Westminster (020 3315 2019) and then collect blood test form from the practice to take with them.

Blue Badge Forms

Who do I see: Contact Hammersmith and Fulham Council

Advice: See Hammersmith and Fulham Council .

Tel: 020 8753 6681 – Monday to Friday 9am to 5pm, except Thursday 9am to 4pm.

Boils

Who do I see: Community pharmacist or Parsons Green Walk-in Centre.

Advice: Search for your nearest community pharmacist or go to Parsons Green Walk-in Centre.

Breathlessness

Who do I see: Practice Nurse

Advice: Telephone 999 or 111 if symptoms are severe. Otherwise for a Practice Nurse appointment please contact reception on 0207 371 7171.

Breastfeeding

Who do I see: Self Help / Health Visitor

Advice: Visit NHS advice pages, or search for a breastfeeding support service near you.

Bruised Ribs

Who do I see: Community Pharmacist / GP

Advice: For pain relief, please search for your nearest community pharmacy. For difficulty breathing, use the eConsult service to submit your enquiry or request for an appointment.

Burns

Who do I see: Practice Nurse or Urgent Care Centre if severe.

Advice: If severe, please search for your nearest Urgent Care Centre. If not, please contact reception on 0207 371 7171 to make an appointment with a Practice Nurse.

Cervical Smear

Who do I see: Practice Nurse

Advice: Once you are invited, please contact reception on 0207 371 7171 to make an appointment with the Practice Nurse, on a day that you are not bleeding or on your period. If you are unable to make an appointment, please email the Cervical Screening Project Team on hf.gpfed@nhs.net, who will arrange an appointment for you at a time and location convenient for you.

Chest Infections

Who do I see: GP if it persists for more than 1 week, or other chest issues (asthma)

Advice: Please use the eConsult service to submit your enquiry or request for an appointment.

Chest Pain

Who do I see: GP or A&E for severe symptoms

Advice: Telephone 999 or 111 if symptoms are severe. If not severe and has lasted for more than a few days, please use the eConsult service to submit your enquiry or request for an appointment.

Childhood Immunisations

Who do I see: Practice Nurse

Advice:  Our Baby Clinic is run by our Practice Nurses. You need to make an appointment for immunisations. Please contact reception on 0207 371 7171.

Please note, your baby must be registered at the practice before you make an appointment. Please also note that you must arrange the first 6 week check with a GP before the nurse can do any of the immunisations.

Find out more at nhs.uk.

Coils or Implants

Who do I see: For Insertions:  Family Planning Clinic / Crowther Market, 282 North End Road SW6 1NH

Advice:  We only do removals with the Practice Nurse. Please book by calling 0207 371 7171 to make an appointment.

Alternatively, to search for your nearest Family Planning Clinic, please visit Central and North West London to make an appointment online or see Crowther Market, 282 North End Road SW6 1NH

Cold Sores

Who do I see: Community Pharmacy

Advice: Search for your nearest community pharmacist.

Colds

Who do I see: Community Pharmacy

Advice: Search for your nearest community pharmacist. Antibiotics are NOT needed for the common colds, as colds are caused by a virus. Find out more at nhs.uk.

Constipation or Piles

Who do I see: Community Pharmacy / GP if persists more than 1 week.

Advice: Search for your nearest community pharmacist. For a GP,  use the eConsult service to submit your enquiry or request for an appointment.

Contraception and Family Planning

Who do I see: Family Planning Clinic / GP / Practice Nurse.

Advice: For a GP, please use the eConsult service to submit your enquiry or request for an appointment. For a Practice Nurse, please contact reception on 0207 371 7171 to book an appointment.

Alternatively, to search for your nearest Family Planning Clinic, please visit Central and North West London to make an appointment online or see see Crowther Market.

Cough

Who do I see: Community Pharmacy / GP if persists for more than 3 weeks.

Advice: Search for your nearest community pharmacist. For a GP, use the eConsult service to submit your enquiry or request for an appointment.

Cystitis

Who do I see: For mild symptoms, Community Pharmacy/ Parsons Green Walk-in Centre

Advice: For more severe or persistent symptoms contact the GP, please book an appointment online, or contact reception on 0207 371 7171 to make an appointment.

Dementia Screening

Who do I see: GP

Advice: Pleas euse the eConsult service to submit your enquiry or request for an appointment.

Dental Problems

Who do I see: Dentist / GP for dental abscess if no emergency dentist available.

Advice: Please book an appointment online with your dentist or find a dentist near you: NHS Find Dentist Services. 

Depression

Who do I see: GP / Back on Track

Advice: If you are experiencing depression symptoms for the first time, please use the eConsult service to submit your enquiry or request for an appointment or visit for Back on Track Services if you regularly have depression symptoms.

Diabetes Monitoring

Who do I see: Practice Nurse (full annual)

Advice: Routine annual clinic appointments reminders will be sent to all our patients with diabetes. Reception staff will direct you to the most appropriate health care professional. Please contact reception on 0207 371 7171 to make an appointment with the relevant professional.

Diarrhoea

Who do I see: Community Pharmacist / GP if persists longer than 7 days or in a career dealing with food or caring for others.

Advice: Search for your nearest community pharmacist. For a GP, use the eConsult service to submit your enquiry or request for an appointment.

Diet / Life Style Changes

Who do I see: Health Care Assistant

Advice: Please contact reception on 0207 371 7171 to make an appointment.

Dizziness

Who do I see: GP

Advice:Please use the eConsult service to submit your enquiry or request for an appointment.

Dressings

Who do I see: Health Care Assistant / Practice Nurse

Advice: Please contact reception on 0207 371 7171 to make an appointment.

Drug Addiction

Who do I see: Central and North West London Club Drug Clinic / Alcoholics Anonymous (AA) / Talk to Frank / Change Grow Live

Advice: Please see Central and North West London Club Drug Clinic for self-referrals or visit alcoholics-anonymous.org.uk, or talktofrank.com, Tel: 0300 1236600, for self-referral help.

Ear Care / Ear Wax

Who do I see: Community Pharmacy / Nurse at Parsons Green Walk in Centre (over 18’s) / GP (under 18’s)

Advice: Search for your nearest community pharmacist. If you think you may need ear irrigation (‘syringing’) and are over 18, walk in appointments are available at the Parsons Green Walk in Centre between 8am-4pm Monday to Friday. Patients under 18 should see a GP. Please use the eConsult service to submit your enquiry or request for an appointment.  Also please check the following information on NHS,uk.

Earache

Who do I see: GP

Advice:Please use the eConsult service to submit your enquiry or request for an appointment.

ECG

Who do I see: Health Care Assistant

Advice: Please book an appointment online, or contact reception on 0207 371 7171 to make an appointment.

Eczema

Who do I see: Community Pharmacy / GP if persists for more than 4 weeks or is infected.

Advice: Search for your nearest community pharmacist. For a GP, please use the eConsult service to submit your enquiry or request for an appointment.

Emergency Contraception

Who do I see: Community Pharmacy / Family Planning Clinic

Advice:  For a Practice Nurse, please book an appointment online, or contact reception on 0207 371 7171 to make an appointment.  Alternatively, to search for your nearest Family Planning Clinic, please visit Central and North West London to make an appointment online or see Crowther Market.

Eye Infection

Who do I see: Optometrist / Community Pharmacy / GP if persists for more than 7 days or vision is impaired.

Advice: Search for your nearest community pharmacist, or for your nearest opticians. For a GP, please use the eConsult service to submit your enquiry or request for an appointment.

Eye Injuries

Who do I see: Urgent Care Centre / A&E if severe.

Advice: Please search for your nearest Urgent Care Centre. If severe, please go to Moorfields or Western Eye Hospital’s A&E departments.

Fit Notes (Sick Notes)

Who do I see: Self certify first 7 days.

Advice: Please use the eConsult service to submit your enquiry or request for a sick note.
If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence. This can be written by a parent or guardian.

Flu

Who do I see: Community Pharmacy / GP if persists for more than 7 days or difficulty breathing.

Advice: Search for your nearest community pharmacist. For a GP, please use the eConsult service to submit your enquiry or request for an appointment.

Flu Vaccine

Who do I see: Practice Nurse / Health Care Assistant

Advice: Please contact reception on 0207 371 7171 to make an appointment. Please note that this service is only for those patients who are eligible for the free NHS vaccination,

Forms, Certificates and Medical

Who do I see: Please use the eConsult service to submit your enquiry or request for notes. letters and forms. 

Advice:Please note that your midwife or ante-natal care provider can issue you with your MAT B1. If you are calling for the GP to issue one, you will need to make a routine appointment (online) or by calling the practice.

For other forms, report and letter: A medical examination will be booked if necessary.
Completion of forms, certificates and medicals are not covered under the NHS. Payment for reports must accompany the request or appointment booking (i.e. in advance).
Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.
Allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection. Please note we do not sign passport forms

Fungal Infections

Who do I see: Community Pharmacy / GP if it persists

Advice: Search for your nearest community pharmacist. For a GP,pPlease use the eConsult service to submit your enquiry or request for an appointment.

General Advice

Who do I see: Self-Care / Community Pharmacy / 111 (if outside practice opening hours).

Advice: Please visit the NHS information home pages. You can also telephone 111 for any non-urgent medical issues or you can search for your nearest community pharmacist.

Please also  use the eConsult service to submit your enquiry.

Genital Infections Including Herpes

Who do I see: Sexual Health Clinic / Chelsea & Westminster Hospital

Advice: 

To search for your nearest Sexual Health Clinic, to make an appointment online or please see  John Hunter Clinic to access services available. Alternatively see Crowther Market.

Hayfever

Who do I see: Community Pharmacy

Advice: Search for your nearest community pharmacist. Find out more information.

Head Injuries

Who do I see: Community Pharmacy / GP / Urgent Care Centre if severe.

Advice: Please search for your nearest Urgent Care Centre, or search for your nearest community pharmacist. For a GP, please also  use the eConsult service to submit your enquiry.

Headlice

Who do I see: Community Pharmacy / School Nurse

Advice: Please search for your nearest community pharmacist. For a Practice Nurse, please contact reception on 0207 371 7171 to make an appointment. Find out more information at NHS Choices.

Headaches

Who do I see: Community Pharmacy / GP if headaches are severe and frequent.

Advice: Please search for your nearest community pharmacist. For a GP,, Please also  use the eConsult service to submit your enquiry. Find out more information at NHS Choices.

Holiday Cancellation Certificate

Who do I see: Please also  use the eConsult service to submit your enquiry

Advice: Please attend in person or post the documentation and payment. Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service. Payment for reports must accompany the request or booking (i.e in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Hyperventilation

Who do I see: GP / Back on Track

Advice: If you are experiencing Hyperventilation symptoms for the first time, please  use the eConsult service to submit your enquiry or visit Back on Track Services if you regularly have hyperventilation symptoms.

Indigestion

Who do I see: Community Pharmacy / GP if it persists.

Advice: Please search for your nearest community pharmacist. For a GP,  please also  use the eConsult service to submit your enquiry. Find out more information at NHS Choices. Routine appointments within 2 – 4 weeks.

Infected Wounds

Who do I see: Practice Nurse.

Advice: Please contact reception on 0207 371 7171 to make an appointment. Find out more information at NHS Choices.

Ingrowing Toenail

Who do I see: Community Pharmacy / Podiatrist / Practice Nurse (dressing) / GP (infected).

Advice: Please search for your nearest podiatrist, or search for your nearest community pharmacist. For a GP or a Practice Nurse, please also  use the eConsult service to submit your enquiry.  For a Nurse, please contact reception on 0207 371 7171 to make an appointment. Find out more information at NHS Choices.

Insect Bites

Who do I see: Community Pharmacy / Parsons Green Walk-in Centre.

Advice: Please search for your nearest community pharmacist. For a GP, find out more information at NHS Choices.

Insomnia

Who do I see: Community Pharmacy / GP / Back on Track Service.

Advice: If you are experiencing insomnia symptoms for the first time, please see for your nearest community pharmacist or to see a GP,  please also  use the eConsult service to submit your enquiry or visit Back on Track Services.

Insurance Reports

Who do I see: Please also  use the eConsult service to submit your enquiry

Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Medical Reports

Who do I see: Please also  use the eConsult service to submit your enquiry

Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Medication Reviews

Who do I see: Clinical Pharmacist

Advice: Please contact reception on 0207 371 7171 to make an appointment or use  the eConsult service to submit your enquiry.

Missed Contraception / Pill

Who do I see: Community Pharmacy / Practice Nurse / Family Planning Clinic

Advice: For emergency contraception, please find your nearest community pharmacy or for a GP or Practice Nurse, please book an appointment online, or contact reception on 0207 371 7171 to make an appointment. For a Practice Nurse, please contact reception on 0207 371 7171 to make an appointment.  Alternatively, search for your nearest family planning clinic to make an appointment online or please see Crowther Market.

Moles

Who do I see: GP

Advice: For a GP, please also  use the eConsult service to submit your enquiry.

Mouth Problems

Who do I see: Community Pharmacy / Dentist / GP for Dental abscess if emergency dentist not available.

Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services, or you may find your nearest community pharmacy. For a GP, please also  use the eConsult service to submit your enquiry.

Nappy Rash

Who do I see: Community Pharmacy

Advice: Please search for your nearest community pharmacist.

Neck Pain

Who do I see: Community Pharmacy / GP if it persists

Advice: Please search for your nearest community pharmacist. For a GP,  please also  use the eConsult service to submit your enquiry. You can also self-refer to the MSK service.

Nose Bleeds

Who do I see: Urgent Care Centre / 111 Service if severe / GP if several episodes

Advice: Pinch nose (do not lean head back) and apply ice pack. Find out more information about nose bleeds. If concerned, you can ring 111, or search for your nearest Urgent Care Centre. For a GP,  please also  use the eConsult service to submit your enquiry.

Panic Attacks

Who do I see: GP / Back on Track

Advice: If you are experiencing panic attacks for the first time, please use the eConsult service to submit your enquiryor visit the Back on Track services if you regularly have panic attacks.

Passport Forms

Who do I see: We do not sign passport forms

Advice: Passport forms are not covered by the NHS. Find out more here.

Period Problems

Who do I see: GP

Advice: Please use the eConsult service to submit your enquiry.

Phobias

Who do I see: GP / Back on Track

Advice: If you are experiencing phobia symptoms for the first time, lease use the eConsult service to submit your enquiry or visit Back on Track Services if you regularly have phobias.

Pneumococcal Vaccine

Who do I see: Practice Nurse

Advice: Please contact reception on 0207 371 7171 to make an appointment.

Prescription

Who do I see: Receptionist / Online

Advice: A GP appointment may be needed but please use the eConsult service to submit your enquiry or use our online services.

Rashes

Who do I see: Community Pharmacy / GP if persists

Advice: Please search for your nearest community pharmacist. For a GP, please use the eConsult service to submit your enquiry.

Rectal Problems

Who do I see: Community Pharmacy / GP if persists

Advice: Please search for your nearest community pharmacist. For a GP, please use the eConsult service to submit your enquiry.

Removal of Stitches

Who do I see: Practice Nurse / Health Care Assistant

Advice: Please contact reception on 0207 371 7171 to make an appointment.

Ring Pessary

Who do I see: GP

Advice: please use the eConsult service to submit your enquiry.

Please note we don’t offer this at the surgery but the GP can refer to you to a local practice for this.

Shingles Vaccine

Who do I see: Practice Nurse

Advice: Please contact reception on 0207 371 7171 to make an appointment.

Sick Note / Fit Note

Who do I see: Self certify first 7 days. Please use the eConsult service to submit your enquiry.

Advice:  If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.

Sinisitus

Who do I see: Community Pharmacy / GP if it persists

Advice: Please search for your nearest community pharmacist. For a GP, please use the eConsult service to submit your enquiry.

Skin Condition / Infection

Who do I see: Community Pharmacy / GP if it persists

Advice: Please search for your nearest community pharmacist. For a GP, please use the eConsult service to submit your enquiry.

Smoking Cessation

Who do I see: Health Care Assistant / Kick it Stop Smoking Service

Advice:  visit Kick it Stop Smoking service  where you can self-refer. Alternatively, call the practice on 0207 371 7171 and we can make a referral on your behalf. There is no need for an appointment here first. Find out more from the NHS advice page.

Sore Eyes

Who do I see: Optician / Community Pharmacy / GP if it persists

Advice: If severe, please go to Moorfields or Western Eye Hospital’s A&E departments. Please search for your nearest opticians or search for your nearest community pharmacist. For a GP, please use the eConsult service to submit your enquiry.

Sore Penis

Who do I see: GP / Sexual Health Clinics / 10 Hammersmith Broadway Genitourinary (GUM) Clinic.

Advice: For a GP, please use the eConsult service to submit your enquiry. Alternatively, search for your nearest Sexual Health Clinic to make an appointment online or please see the John Hunter Clinic or Crowther Market.

Sore Throat

Who do I see: Community Pharmacy / GP if it persists

Advice: Please search for your nearest community pharmacist. For a GP, please use the eConsult service to submit your enquiry.

Sprains

Who do I see: Community Pharmacy / GP if it persists over 7 days / Urgent Care Centre

Advice: Please search for your nearest community pharmacist. For a GP,please use the eConsult service to submit your enquiry. If it is a suspected serious injury, please search for your nearest Urgent Care Centre.

Spirometry Testing

Who do I see: Practice Nurse

Advice: Please contact reception on 0207 371 7171 to make an appointment.

Stings

Who do I see: Community Pharmacy / GP if severely infected

Advice: Please search for your nearest community pharmacist. For a GP, please use the eConsult service to submit your enquiry. Find out more information at NHS Choices.

Styes

Who do I see: Community Pharmacy / Optician / GP if it persists

Advice: Please search for for your nearest opticians or search for your nearest community pharmacist. For a GP, please use the eConsult service to submit your enquiry.

Sunburn

Who do I see: Community Pharmacy

Advice: Please search for your nearest community pharmacist. 

Tetanus Injection

Who do I see: Practice Nurse

Advice: Please contact reception on 0207 371 7171 to make an appointment.

Worms

Who do I see: Community Pharmacy

Advice: Please search for your nearest community pharmacist. You can also use NHS Choices page for more information.

Thrush (Vaginal)

Who do I see: Self-Help Advice / Community Pharmacy / Practice Nurse / Sexual Health Clinic / 10 Hammersmith Broadway

Advice: You can find information on the NHS Choices help page. You can also search for your nearest community pharmacist. If you are sexually active, you can see a Practice Nurse by contacting reception on 0207 371 7171 to make an appointment. Alternatively, you can visit the John Hunter Clinic or Crowther Market.

Travel Vaccinations

Who do I see: Practice Nurse (Wednesday afternoons only). Please use the eConsult service to submit your enquiry.

Advice: Please use the eConsult service to submit your enquiry at least 1 month before travelling.  Please note that we only provide NHS vaccinations if they are indicated. For all over vaccinations you will need to go to a Travel Centre.

Urine Infections

Who do I see: GP

Advice:  Please use the eConsult service to submit your enquiry.  You may be asked to bring a urine sample to the practice.  Sterile pots are vailable at reception. . If you have had persisting symptions please visit this leaflet for further information.

Vaginal Discharge

Who do I see: Community Pharmacy / Practice Nurse / Sexual Health Clinic / 10 Hammersmith Broadway

Advice: You can search for your nearest community pharmacist. If you are sexually active, you can see a Practice Nurse, please contact reception on 0207 371 7171 to make an appointment. Alternatively, you can also visit your nearest Sexual Health Clinic to find a clinic and make an appointment online or please see the John Hunter Clinic or Crowther Market.

Verruca

Who do I see: Community Pharmacy / GP if painful or it is a recurring issue

Advice: Please search for your nearest community pharmacist. For a GP, please use the eConsult service to submit your enquiry.

Vitamin B12

Who do I see: Practice Nurse

Advice: If the GP assesses that you need B12 injections, contact reception on 0207 371 7171 to make an appointment.

Vomiting

Who do I see: Community Pharmacy / GP

Advice: Please search for your nearest community pharmacist. For babies under 6 months, please phone the practice on 0207 371 7171. For everyone else, please use the eConsult service to submit your enquiry.

Warfarin

Who do I see: Practice Nurse

Advice: Please contact reception on 0207 371 7171 to make an appointment.

Warts

Who do I see: Community Pharmacy / GP if painful or it is a recurring issue.

Advice: Please search for your nearest community pharmacist. For a GP, please use the eConsult service to submit your enquiry.

Self help

Find out more about symptoms and conditions.

A to Z of Health:

Ashville Surgery

Swan House, Parsons Green Lane, London, SW6 4HS

Opening Times

Monday 08:00-18:30
Tuesday 08:00-18:30
Wednesday 08:00-18:30
Thursday 08:00-18:30
Friday 08:00-18:30
Saturday Closed
Sunday Closed

Extended Hours

We run an evening surgery on Mondays, Tuesdays, Wednesdays and Thursdays for pre-booked appointments only.

The first appointment will be at 6:30pm and the last at 7:50pm.

Please note that we will not be able to carry out blood tests in the evenings, and that we will not be open for walk-in patients.

NHS