Abdominal Pain
Who do I see: GP
Advice: Please use the eConsult service to submit your enquiry or request for an appointment. However if your symptoms are severe, please go to A&E
Asthma
Who do I see: Practice Nurse / Clinical Pharmacist / A&E for severe symptoms
Advice: If you are having a severe asthma attack, please telephone 999 or 111. Otherwise for a Practice Nurse appointment, please contact reception on 020 7371 7171 to make an appointment.
Anxiety
Who do I see: GP / Back on Track
Advice: If you are experiencing anxiety symptoms for the first time, please use our eConsult service to submit your enquiry or request for an appointment or visit Back on Track Services if you regularly have anxiety symptoms.
Back Pain
Who do I see: Community Pharmacy for immediate pain relief / GP if pain persists / Connect Community Musculoskeletal Services (MSK) for routine treatment such as physiotherapy services
Advice: Search for your nearest community pharmacist or use the eConsult service to submit your enquiry or request for an appointment if pain persists. For access to routine treatment, such as Physiotherapy services, please contact the Connect Community MSK service on 0203 795 3426.
Blood Pressure Monitoring
Who do I see: Health Care Assistant
Advice: You can also use the BP machine in the reception, and hand results to the front desk. It’s best to take 3 readings and write your name and date of birth on the back or each results. Otherwise please book an appointment on 020 7371 7171 to make an appointment.
Blood Test
Who do I see: Health Care Assistant
Advice: Please note we can only perform tests that the GP has requested. Anyone under 16 needs to make an appointment with Chelsea and Westminster (020 3315 2019) and then collect blood test form from the practice to take with them.
Boils
Who do I see: Community pharmacist or Parsons Green Walk-in Centre.
Advice: Search for your nearest community pharmacist or go to Parsons Green Walk-in Centre.
Breathlessness
Who do I see: Practice Nurse
Advice: Telephone 999 or 111 if symptoms are severe. Otherwise for a Practice Nurse appointment please contact reception on 020 7371 7171.
Breastfeeding
Who do I see: Self Help / Health Visitor
Advice: Visit NHS advice pages, or search for a breastfeeding support service near you.
Bruised Ribs
Who do I see: Community Pharmacist / GP
Advice: For pain relief, please search for your nearest community pharmacy. For difficulty breathing, use the eConsult service to submit your enquiry or request for an appointment.
Burns
Who do I see: Practice Nurse or Urgent Care Centre if severe.
Advice: If severe, please search for your nearest Urgent Care Centre. If not, please contact reception on 020 7371 7171 to make an appointment with a Practice Nurse.
Cervical Smear
Who do I see: Practice Nurse
Advice: Once you are invited, please contact reception on 020 7371 7171 to make an appointment with the Practice Nurse, on a day that you are not bleeding or on your period. If you are unable to make an appointment, please email the Cervical Screening Project Team on hf.gpfed@nhs.net, who will arrange an appointment for you at a time and location convenient for you.
Chest Infections
Who do I see: GP if it persists for more than 1 week, or other chest issues (asthma)
Advice: Please use the eConsult service to submit your enquiry or request for an appointment.
Chest Pain
Who do I see: GP or A&E for severe symptoms
Advice: Telephone 999 or 111 if symptoms are severe. If not severe and has lasted for more than a few days, please use the eConsult service to submit your enquiry or request for an appointment.
Childhood Immunisations
Who do I see: Practice Nurse
Advice: Our Baby Clinic is run by our Practice Nurses. You need to make an appointment for immunisations. Please contact reception on 020 7371 7171.
Please note, your baby must be registered at the practice before you make an appointment. Please also note that you must arrange the first 6 week check with a GP before the nurse can do any of the immunisations.
Find out more at nhs.uk.
Constipation or Piles
Who do I see: Community Pharmacy / GP if persists more than 1 week.
Advice: Search for your nearest community pharmacist. For a GP, use the eConsult service to submit your enquiry or request for an appointment.
Contraception and Family Planning
Who do I see: Family Planning Clinic / GP / Practice Nurse.
Advice: For a GP, please use the eConsult service to submit your enquiry or request for an appointment. For a Practice Nurse, please contact reception on 020 7371 7171 to book an appointment.
Alternatively, to search for your nearest Family Planning Clinic, please visit Central and North West London to make an appointment online or see see Crowther Market.
Cough
Who do I see: Community Pharmacy / GP if persists for more than 3 weeks.
Advice: Search for your nearest community pharmacist. For a GP, use the eConsult service to submit your enquiry or request for an appointment.
Cystitis
Who do I see: For mild symptoms, Community Pharmacy/ Parsons Green Walk-in Centre
Advice: For more severe or persistent symptoms contact the GP, please book an appointment online, or contact reception on 020 7371 7171 to make an appointment.
Dementia Screening
Who do I see: GP
Advice: Pleas euse the eConsult service to submit your enquiry or request for an appointment.
Dental Problems
Who do I see: Dentist / GP for dental abscess if no emergency dentist available.
Advice: Please book an appointment online with your dentist or find a dentist near you: NHS Find Dentist Services.
Depression
Who do I see: GP / Back on Track
Advice: If you are experiencing depression symptoms for the first time, please use the eConsult service to submit your enquiry or request for an appointment or visit for Back on Track Services if you regularly have depression symptoms.
Diabetes Monitoring
Who do I see: Practice Nurse (full annual)
Advice: Routine annual clinic appointments reminders will be sent to all our patients with diabetes. Reception staff will direct you to the most appropriate health care professional. Please contact reception on 020 7371 7171 to make an appointment with the relevant professional.
Diarrhoea
Who do I see: Community Pharmacist / GP if persists longer than 7 days or in a career dealing with food or caring for others.
Advice: Search for your nearest community pharmacist. For a GP, use the eConsult service to submit your enquiry or request for an appointment.
Diet / Life Style Changes
Who do I see: Health Care Assistant
Advice: Please contact reception on 020 7371 7171 to make an appointment.
Dizziness
Who do I see: GP
Advice:Please use the eConsult service to submit your enquiry or request for an appointment.
Dressings
Who do I see: Health Care Assistant / Practice Nurse
Advice: Please contact reception on 020 7371 7171 to make an appointment.
Ear Care / Ear Wax
Who do I see: Community Pharmacy / Nurse at Parsons Green Walk in Centre (over 18’s) / GP (under 18’s)
Advice: Search for your nearest community pharmacist. If you think you may need ear irrigation (‘syringing’) and are over 18, walk in appointments are available at the Parsons Green Walk in Centre between 8am-4pm Monday to Friday. Patients under 18 should see a GP. Please use the eConsult service to submit your enquiry or request for an appointment. Also please check the following information on NHS,uk.
Earache
Who do I see: GP
Advice:Please use the eConsult service to submit your enquiry or request for an appointment.
ECG
Who do I see: Health Care Assistant
Advice: Please book an appointment online, or contact reception on 020 7371 7171 to make an appointment.
Eczema
Who do I see: Community Pharmacy / GP if persists for more than 4 weeks or is infected.
Advice: Search for your nearest community pharmacist. For a GP, please use the eConsult service to submit your enquiry or request for an appointment.
Emergency Contraception
Who do I see: Community Pharmacy / Family Planning Clinic
Advice: For a Practice Nurse, please book an appointment online, or contact reception on 020 7371 7171 to make an appointment. Alternatively, to search for your nearest Family Planning Clinic, please visit Central and North West London to make an appointment online or see Crowther Market.
Fit Notes (Sick Notes)
Who do I see: Self certify first 7 days.
Advice: Please use the eConsult service to submit your enquiry or request for a sick note.
If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence. This can be written by a parent or guardian.
Flu
Who do I see: Community Pharmacy / GP if persists for more than 7 days or difficulty breathing.
Advice: Search for your nearest community pharmacist. For a GP, please use the eConsult service to submit your enquiry or request for an appointment.
Flu Vaccine
Who do I see: Practice Nurse / Health Care Assistant
Advice: Please contact reception on 020 7371 7171 to make an appointment. Please note that this service is only for those patients who are eligible for the free NHS vaccination,
Forms, Certificates and Medical
Who do I see: Please use the eConsult service to submit your enquiry or request for notes. letters and forms.
Advice:Please note that your midwife or ante-natal care provider can issue you with your MAT B1. If you are calling for the GP to issue one, you will need to make a routine appointment (online) or by calling the practice.
For other forms, report and letter: A medical examination will be booked if necessary.
Completion of forms, certificates and medicals are not covered under the NHS. Payment for reports must accompany the request or appointment booking (i.e. in advance).
Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.
Allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection. Please note we do not sign passport forms
Fungal Infections
Who do I see: Community Pharmacy / GP if it persists
Advice: Search for your nearest community pharmacist. For a GP,pPlease use the eConsult service to submit your enquiry or request for an appointment.
Genital Infections Including Herpes
Who do I see: Sexual Health Clinic / Chelsea & Westminster Hospital
Advice:
To search for your nearest Sexual Health Clinic, to make an appointment online or please see John Hunter Clinic to access services available. Alternatively see Crowther Market.
Head Injuries
Who do I see: Community Pharmacy / GP / Urgent Care Centre if severe.
Advice: Please search for your nearest Urgent Care Centre, or search for your nearest community pharmacist. For a GP, please also use the eConsult service to submit your enquiry.
Holiday Cancellation Certificate
Who do I see: Please also use the eConsult service to submit your enquiry
Advice: Please attend in person or post the documentation and payment. Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service. Payment for reports must accompany the request or booking (i.e in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Hyperventilation
Who do I see: GP / Back on Track
Advice: If you are experiencing Hyperventilation symptoms for the first time, please use the eConsult service to submit your enquiry or visit Back on Track Services if you regularly have hyperventilation symptoms.
Infected Wounds
Who do I see: Practice Nurse.
Advice: Please contact reception on 020 7371 7171 to make an appointment. Find out more information at NHS Choices.
Ingrowing Toenail
Who do I see: Community Pharmacy / Podiatrist / Practice Nurse (dressing) / GP (infected).
Advice: Please search for your nearest podiatrist, or search for your nearest community pharmacist. For a GP or a Practice Nurse, please also use the eConsult service to submit your enquiry. For a Nurse, please contact reception on 020 7371 7171 to make an appointment. Find out more information at NHS Choices.
Insomnia
Who do I see: Community Pharmacy / GP / Back on Track Service.
Advice: If you are experiencing insomnia symptoms for the first time, please see for your nearest community pharmacist or to see a GP, please also use the eConsult service to submit your enquiry or visit Back on Track Services.
Insurance Reports
Who do I see: Please also use the eConsult service to submit your enquiry
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medical Reports
Who do I see: Please also use the eConsult service to submit your enquiry
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medication Reviews
Who do I see: Clinical Pharmacist
Advice: Please contact reception on 020 7371 7171 to make an appointment or use the eConsult service to submit your enquiry.
Missed Contraception / Pill
Who do I see: Community Pharmacy / Practice Nurse / Family Planning Clinic
Advice: For emergency contraception, please find your nearest community pharmacy or for a GP or Practice Nurse, please book an appointment online, or contact reception on 020 7371 7171 to make an appointment. For a Practice Nurse, please contact reception on 020 7371 7171 to make an appointment. Alternatively, search for your nearest family planning clinic to make an appointment online or please see Crowther Market.
Moles
Who do I see: GP
Advice: For a GP, please also use the eConsult service to submit your enquiry.
Mouth Problems
Who do I see: Community Pharmacy / Dentist / GP for Dental abscess if emergency dentist not available.
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services, or you may find your nearest community pharmacy. For a GP, please also use the eConsult service to submit your enquiry.
Nose Bleeds
Who do I see: Urgent Care Centre / 111 Service if severe / GP if several episodes
Advice: Pinch nose (do not lean head back) and apply ice pack. Find out more information about nose bleeds. If concerned, you can ring 111, or search for your nearest Urgent Care Centre. For a GP, please also use the eConsult service to submit your enquiry.
Panic Attacks
Who do I see: GP / Back on Track
Advice: If you are experiencing panic attacks for the first time, please use the eConsult service to submit your enquiryor visit the Back on Track services if you regularly have panic attacks.
Passport Forms
Who do I see: We do not sign passport forms
Advice: Passport forms are not covered by the NHS. Find out more here.
Period Problems
Who do I see: GP
Advice: Please use the eConsult service to submit your enquiry.
Phobias
Who do I see: GP / Back on Track
Advice: If you are experiencing phobia symptoms for the first time, lease use the eConsult service to submit your enquiry or visit Back on Track Services if you regularly have phobias.
Pneumococcal Vaccine
Who do I see: Practice Nurse
Advice: Please contact reception on 020 7371 7171 to make an appointment.
Prescription
Who do I see: Receptionist / Online
Advice: A GP appointment may be needed but please use the eConsult service to submit your enquiry or use our online services.
Removal of Stitches
Who do I see: Practice Nurse / Health Care Assistant
Advice: Please contact reception on 020 7371 7171 to make an appointment.
Ring Pessary
Who do I see: GP
Advice: please use the eConsult service to submit your enquiry.
Please note we don’t offer this at the surgery but the GP can refer to you to a local practice for this.
Shingles Vaccine
Who do I see: Practice Nurse
Advice: Please contact reception on 020 7371 7171 to make an appointment.
Sick Note / Fit Note
Who do I see: Self certify first 7 days. Please use the eConsult service to submit your enquiry.
Advice: If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.
Smoking Cessation
Who do I see: Health Care Assistant / Kick it Stop Smoking Service
Advice: visit Kick it Stop Smoking service where you can self-refer. Alternatively, call the practice on 020 7371 7171 and we can make a referral on your behalf. There is no need for an appointment here first. Find out more from the NHS advice page.
Sore Penis
Who do I see: GP / Sexual Health Clinics / 10 Hammersmith Broadway Genitourinary (GUM) Clinic.
Advice: For a GP, please use the eConsult service to submit your enquiry. Alternatively, search for your nearest Sexual Health Clinic to make an appointment online or please see the John Hunter Clinic or Crowther Market.
Spirometry Testing
Who do I see: Practice Nurse
Advice: Please contact reception on 020 7371 7171 to make an appointment.
Tetanus Injection
Who do I see: Practice Nurse
Advice: Please contact reception on 020 7371 7171 to make an appointment.
Travel Vaccinations
Who do I see: Practice Nurse (Wednesday afternoons only). Please use the eConsult service to submit your enquiry.
Advice: Please use the eConsult service to submit your enquiry at least 1 month before travelling. Please note that we only provide NHS vaccinations if they are indicated. For all over vaccinations you will need to go to a Travel Centre.
Urine Infections
Who do I see: GP
Advice: Please use the eConsult service to submit your enquiry. You may be asked to bring a urine sample to the practice. Sterile pots are vailable at reception. . If you have had persisting symptions please visit this leaflet for further information.
Vaginal Discharge
Who do I see: Community Pharmacy / Practice Nurse / Sexual Health Clinic / 10 Hammersmith Broadway
Advice: You can search for your nearest community pharmacist. If you are sexually active, you can see a Practice Nurse, please contact reception on 020 7371 7171 to make an appointment. Alternatively, you can also visit your nearest Sexual Health Clinic to find a clinic and make an appointment online or please see the John Hunter Clinic or Crowther Market.
Vitamin B12
Who do I see: Practice Nurse
Advice: If the GP assesses that you need B12 injections, contact reception on 020 7371 7171 to make an appointment.
Warfarin
Who do I see: Practice Nurse
Advice: Please contact reception on 020 7371 7171 to make an appointment.