Self referrals
There are a number of services locally that you are able to make self referrals to.
- Community Independence Service
- Dementia day services
- Drugs and alcohol
- Eating disorders
- Maternity – Chelsea & Westminster Hospital
- Maternity – Queen Charlotte’s & Chelsea Hospital
- Mental health
- Sexual health
- Stop smoking
- Termination of pregnancy
GP referrals
Please use our PATCHS platform to request a GP referral. Provide as much information as you can as this will help us to process your request.
Why have I been referred?
Your GP will discuss with you and, if appropriate, your carer, about why a referral is being recommended. It is usually because your GP wants a specialist’s help in deciding on the best way to treat your condition. This might involve referring you for tests or investigations that cannot be carried out in a GP surgery. Your GP will also discuss with you what choices there are for where you can be referred.
How will I hear about where and when the appointment is?
GP practices and hospitals use different ways of arranging appointments:
• Electronic Referral Service (ERS): The surgery will either give you a reference number and a password you can use to book, change or cancel your appointment online or by phone. Alternatively they may book an appointment at your chosen hospital at a date and time that is convenient for you.
• Hospital letter: You may receive a letter from the hospital confirming your appointment. You need to reply as soon as possible and tell the hospital if you are unable to attend on the date offered. Alternatively, sometimes patients receive a letter asking them to phone the hospital to make an appointment with a specialist.
If you have any queries in relation to your referral appointment, please contact the hospital department directly, so they can help you.
Download the referral checklist (PDF) for more information.
Tracking a referral
If you’ve been referred via ERS, you can track you referral using the details provided by the GP: a UBRN – Unique Booking Reference Number – and a passcode. Please contact us if you need this information again.
If you need help with any other referrals, please use the PATCHS platform to contact us.