We welcome all comments on the services provided by the Practice.
We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.
We’ll let the staff involved know and share the good practice across our teams.
To provide feedback:
- take part in the Friends and Family Test
- leave a review on the NHS website
- write to us at Swan House
Parsons Green Lane
London
SW6 4HS - phone us on 020 7371 7171
- Email us at ashville.surgery@nhs.net
Complaints
Our complaints policy, July 2024 (PDF) sets out how you can raise a complaint, and how we will handle it.