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Automated Appointment Booking Online

The facility to book appointments online is now available by using the website: You will need to register for online facilities with reception to obtain a user name and password for this website.

 Patient Participation Group

Join now - the link is on the right hand side of this page.

Out of Hours


If you are registered with our practice as an NHS patient and need medical advice urgently at night, the weekend, bank holidays or at any time we are closed, telephone either NHS Direct on 0845 4647 or our out of hours service on 020 8969 0808.





























Parsons Green Walk in Centre

A nurse run service open Monday to Friday 8am - 8pm for full walk-in services, Bank Holidays 9am - 5pm, Weekend mornings 9am - 1:30pm for a limited service.

5-7 Parsons Green, Fulham SW6 4UL -

020 8846 6758

All Night Pharmacy

Zafash Pharmacy is open 24 hours a day, 365 days a year.

233-235 Old Brompton Road, London SW5 0EA

020 7373 2798 

PALS (Patient Advisory and Liason Service)

NHS Hammersmith and Fulham's PALS team can provide information about other health services in the borough and general advice about your rights and entitlement to NHS treatment.

The PALS phone line is open Monday to Friday 9am to 5pm on 0800 389 9092 or you can e-mail

Complaints and Compliments

We value our patients' feedback, good and bad. We hope you will always be satisfied with the care and support we provide; but if you are not please let us know. Call or write to our Practice Manager and we will do our best to resolve your concerns.  

There is also a formal NHS complaints process. To find out more about this contact NHS Hammersmith and Fulham's team on 020 8753 5299 or e-mail


Automated Appointment Booking by Telephone 

You can book an appointment, or amend or cancel an existing appointment, by dialling the surgery on 020 7371 7171 and selecting option 1 or by dialling 020 7610 7066.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Self Check-In

We have a Self Check-in Terminal in Reception. Please use this whenever possible to check yourself in for your appointment. Always ensure that you have checked in at reception upon your arrival. Our team will only know to call you if they can see from our computer system that you have arrived.


Welcome to Ashville Surgery Online.    


New Patients Welcome

To register with the surgery, please downland and complete the registration form here.

Online access to appointments & medical records

The facility to view your medical record online is now available. You will need to register for online services with reception first.

If you have already registered for online services (appointment booking and repeat prescriptions online), you can log on to your account and go to the Manage Online Serivces. You can then request access to your "Detailed Coded Record".

To log on to online services, go to:

Reports, certificates, insurance

Please note that the surgery has to charge an admin fee for certain types of report and associated paperwork (for example private insurance, medical reports, firearm certificates). For more details, please speak to reception.

Urgent on-the-day telephone calls

If you urgently need to speak to a doctor, you can leave your contact details with reception. The doctor on duty will call you back, discuss your urgent medical problem and then arrange an appointment if required. We no longer take calls for named doctors; the doctor on duty will return all calls.

It is important to give reception sufficient information for the doctor to priortise your call. Reception staff are bound by the same terms of confidentiality as all other healthcare professionals in the practice.


If you are on the duty doctor's list, you will need to keep your phone to hand so that you can answer if when the doctor calls. The doctor won't be able to call more than twice, and, due to issues of confidentiality, it may not always be appropriate to leave a message or telephone advice (particularly if you leave a landline number). Please be aware the call may come from a 'withheld number'.


Please use this service for problems which are genuinely urgent, and do not to ask for a call back just because it may be more convenient for you to speak to a doctor than to book an appointment. This will take up valuable time, and you will still be asked to arrange a routine review.

Travel Vaccinations

We only offer travel vaccinations on WEDNESDAY afternoons. Please note that we are  unable to offer a full comprehensive travel assessment. This can be done at any local travel clinic. Just search online for 'travel clinic' and it should bring up details of nearest clinics. We are able to administer NHS vaccines if recommended by the travel clinic.

Please note we only offer the following vaccinations: Hepatitis A, Tetanus and Typhoid.

For information on what vaccinations you may need click here.

Friends And Family Survey

To complete our "Friends and Family" Survey, consisting of just 2 questions, please click on the "Friend & Family Survey" button on the right hand side of this page under "Have your Say". The survey will open for completion. 

Results to date have been very encouraging and can be seen by clicking on the "Friends and Family Results" button together with text comments where respondents have agreed to publication.

Your feedback is welcomed:

If you have had a positive experience click here to leave a review

(Site updated 16/08/2017)
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